Skip to main content

In emergency

Emergency phone numbers

In case of an emergency, you can call the following numbers while anywhere in the UAE:

  • 999 for Police
  • 998 for Ambulance
  • 997 for Fire Department (Civil Defence)
  • 996 for Coastguard
  • 911 for electricity failure
  • 922 for water failure.


If you’re involved in a traffic accident, it’s important to contact the police immediately. In case of a minor incident, move your car to the road side, as there are fines for obstructing traffic. You cannot file an insurance claim without a police report.

For tourists

In Dubai, call Dubai Tourism Security on: 8004438.

For other enquiries, Abu Dhabi Police operates a dedicated Tourism Police section which will advise and guide you on a range of matters. You can contact them on +971 2 800 2626 and +971 2 512 7777, or visit www.hr.adpolice.gov.ae/tourismpolice

As per UAE federal law and Abu Dhabi Government law, all visitors to the UAE must have medical insurance cover.  In case of emergency, treatment to stabilise the case is free.  Other treatment must be covered by a cash payment or insurance card for covered individuals.

In a medical emergency, Abu Dhabi’s Sheikh Khalifa Medical City (+971 2 610 2000) and Al Noor Hospital (+971 2 626 5265) both have Accident and Emergency units. If you’re injured in a traffic accident, you will automatically be taken to Sheikh Khalifa Medical City, as it has the best A&E treatment facilities.

The Abu Dhabi Government portal (www.abudhabi.ae) provides an updated list of 24-hour pharmacies and medical services, including hospitals, clinics, and medical centres.  If you don’t have internet access you can call the toll free number 800 555 (+971 2 666 4442).

Crime

  • For incidents related to harassment or safety, contact:
    • Abu Dhabi Police through their Aman service on 8002626 or send SMS to 8002828
    • Dubai Police through their Al Ameen service on 8004888 from within the UAE or on +9718004888 from outside the UAE
    • Sharjah Police through their Najeed service on 800151, or send SMS to 7999.

       

  • Hotline for labour complaints: 8005005
  • Hotline for human trafficking issues: 8007283
  • Fax: +971 4 217 1644
  • Email: htccc@dubaipolice.gov.ae.

 

  • To report violence and abuse of women and children, contact
  • Ministry of Interior on tollfree hotline 116111
  • EWAA Shelter for Women and Children on hotline: 8007283
  • Dubai Foundation for Women and Children on 800111
  • Child protection centre in Sharjah on toll-free helpline number 800 700
  • Woman’s protection centre in Sharjah on on toll-free helpline number 800 800 700
  • Hemaya Foundation for Children and Women – Ajman on hotline: 800himaya (800446292)
  • Aman Centre for Women and Children through RAK Police – 07-2356666 
  • To report animal abuse, contact

 

  • To report human rights issues, use the eServices from:

 You can contact CDA on the toll-free number 8002121 or email at human_rights@cda.gov.ae.

FAQs

Is Dubai a safe holiday destination?
Dubai is very safe – in fact, it has been named the world’s second safest city in 2024, according to the global database Numbeo. Strict laws are in place to protect everyone, so you can enjoy a stress-free and fun-filled family holiday in the city any time of the year.
Is it safe to walk around at night in Dubai?
It is safe. In 2021, a study by Gallup’s Global Law and Order report named the UAE the safest country in the world to walk around at night, with 95 per cent of residents saying they felt secure. Nonetheless, it’s always advisable to remain alert by sticking to more populated areas and having a clear route to follow.
How safe is Dubai for women?
Dubai is one of the safest places to visit for women. A 2025 report by insurance website InsureMyTrip listed Dubai as the world’s safest city for solo female tourists to visit. Safety and security of all visitors and residents is a top priority in the UAE, and according to Gallup’s Global Law and Order report in 2024, 90% of residents have said they feel safe walking alone at night, making it the 12th safest country in the world. Public transport facilities also have services exclusively for women, such as Dubai Metro cabins reserved for women and child travellers, and taxis with female drivers.
Are public displays of affection allowed in Dubai?
A simple act of affection such as holding hands or hugging a loved one is fine. However, excessive public displays of affection are not allowed in Dubai. It’s best to consider the people around you in a public place such as a mall, beach or restaurant, and behave accordingly.
Can I drink alcohol in Dubai?
Alcohol is available in Dubai in licensed establishments. Tourists and residents over the age of 21 can drink alcohol at licensed venues in Dubai, such as hotels and restaurants, as well as dedicated lounges. However there is a zero-tolerance policy for drunken behaviour and drink-driving, so visitors and residents are expected to be responsible.
Is anything prohibited in Dubai?
Yes, Dubai is safe at night, and the safety of all residents and visitors is taken very seriously here. Along with other emirates in the UAE, Dubai ranked in the top 10 safest cities in the world on the Numbeo Safety Index 2022. Moreover, the city has a late-night culture, so you’ll find that most areas are still busy after dark. Many places, including restaurants and venues for activities in Dubai, are open well past 10pm, with residents – even families – out late, especially on the weekends. City hubs are well lit too, and travellers have easy access to helplines, patrolling police cars and satellite police stations, should they need it.
What items are not allowed in Dubai Airports?
Similar to all airports worldwide, there are restrictions in place to ensure safety of all travellers passing through the city. Dubai Customs regulates what items are allowed into the emirate and detail this in their passenger guide, which is updated regularly. Typical contraband include narcotics, flammable liquids, sharp items, certain foods, boycotted goods and medications. Passengers are advised to ensure that their baggage meets the requirements of the Dubai Airports and UAE authorities. For more information, check with your travel agents in Dubai or visit the Emirates’ Dangerous Good Policy information as well as Dubai Customs.
Are desert safaris in Dubai safe?
Yes, desert safaris in Dubai are very safe when you use one of the city’s reputable tour operators. All desert safari drivers are specially trained for driving on the dunes, and the vehicles and tyres used are also designed for desert driving (you’ll see the drivers adjust the air pressure of the vehicle’s tyres before you head out into the sand, to make them more suitable for the soft driving surface). Because driving in the desert requires special skills and equipment, you should never attempt it yourself – as you run the risk of getting stuck or worse. If you want to try your hand at self-drive desert experiences, then consider hiring a dune buggy or quad-bike: the operator will give you all the necessary training and safety equipment before you get behind the wheel. Depending on the exact package and operator, some desert safaris may not be suitable for young infants, as the ride through the dunes can be quite bumpy. If you want to bring an infant with you, get in touch with the tour operator before booking to check their individual requirements. Some of Dubai’s best desert safari operators include Platinum Heritage, Arabian Adventures and Oasis Adventures, part of Sharaf Travel.

CONTACTS

DUBAI
HEAD OFFICE

HOTLINE SUPPORT

WORKING TIME

  • Everyday 9:00 – 19:00 (GMT+4)

FOLLOW US

Armenia

COSMOS TOUR

India

SMART SYSTEM HOLIDAYS

  • +916379587116
  • No 53, AP Complex, Mettupalayam Main Road, Press Colony Coimbatore

Kazakhstan

TOO MIRACLE TRAVEL

Uzbekistan

GLAMOUR TOUR